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Customer Service

Shipping & Delivery

The Phone Doctor only uses Royal Mail Special Delivery to return your phone, its fully insured and usually you will receive it the next day, we charge £5.50 for this service.

Privacy & Security

Please read the privacy policy carefully as it contains important information regarding your personal details

The Phone Doctor describes how it uses your personal information when you use The Phone Doctor website and our services, the following describes privacy practices specific to the Phone Doctor. To understand how we treat the information you give us as you use The Phone Doctor, you should read this policy.

Personal Information

If you submit personally identifiable information to us through The Phone Doctor site, we use your personal information to operate, maintain, and provide to you the features and functionality of The Phone Doctor website, as well as provide special personalised features to you.

We do not use your email address or other personally identifiable information to send commercial or marketing messages without your consent or except as part of a specific program or feature for which you will have the ability to opt-in or opt-out. We may, however, use your email address without further consent for non-marketing or administrative purposes (such as notifying you of major Phone Doctor website changes or for customer service purposes).

We may use both your personally identifiable information and certain non-personally-identifiable information (such as anonymous User usage data, cookies, IP addresses, browser type, click stream data, etc.) to improve the quality and design of The Phone Doctor website and to create new features, promotions, functionality, and services by storing, tracking, and analyzing User preferences and trends.

We may use cookies, clear gifs, and log file information to: (a) store information so that you will not have to re-enter it during your visit or the next time you visit The Phone Doctor website; (b) provide custom, personalised content and information; (c) monitor the effectiveness of our marketing campaigns; (d) monitor aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) track your entries, submissions.

 

Returns & Replacements

The Phone Doctor fully guarantees all repairs carried out by us for a period of three months this guarantee covers parts and our labour, return postage is at your expense.

 
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The Phone Doctor, Unit19, Passmore, Milton Keynes, MK6 3DY